RFPProfessional ServicesOpen

Request For Proposals For The Appointment Of A Service Provider To Provide Contact Centre Solution Services To The Unemployment Insurance Fund For A Period Of …

Reference: UIF5/26/27

Labour · Gauteng

Tender details

BuyerLabour
TypeNational Gov.
ProvinceGauteng
Published8 Sep 2026
Closes30 Sep 2026, 13:00

About this tender

RFP for appointment of service provider to deliver contact centre solution services to the Unemployment Insurance Fund for 36 months; requires tax compliance PIN, BBBEE certificate, CIPC registration, and technical proposal meeting minimum 70-point threshold.

Requirements to bid

What you need to qualify for this tender

CSD RegistrationRequired
Tax ClearanceRequired
Compulsory BriefingNo
Also required
  • SBD 1 – Invitation to Bid (completed and signed)
  • SBD 3.3 – Pricing Schedule (completed, mandatory submission)
  • SBD 4 – Declaration of Interest (completed and signed)
  • SBD 6.1 – Preference Point Claim Form (completed and signed)
  • Valid B-BBEE Certificate or certified copy from SANAS-accredited agency, or affidavit
  • Current valid CIPC certificate with copies of directors' IDs showing ownership
  • CSD registration report
  • Tax PIN certificate
  • Identity Documents of persons who own, manage and control company
  • Joint Venture Agreement (if applicable)
  • Sub-contracting Agreement (if applicable)
  • Financial information as per paragraph 15.5
  • Technical mandatory bid requirements response
  • Response to functionality criteria (Annexures A and B)
  • Minimum 70 points out of 100 on technical evaluation to proceed to Phase 3

Tender description

REQUEST FOR PROPOSALS FOR THE APPOINTMENT OF A SERVICE PROVIDER TO PROVIDE CONTACT CENTRE SOLUTION SERVICES TO THE UNEMPLOYMENT INSURANCE FUND FOR A PERIOD OF THIRTY-SIX (36) MONTHS.

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