The Appointment Of A Service Provider To Supply Software Licences, Support Services, And Enhance The Existing Genesys Cloud-Based Customer Service Solution For…
Reference: RFP2026/05/NYDA
Tender details
About this tender
RFP for appointment of service provider to supply software licences, support services, and enhance existing Genesys cloud-based customer service solution for NYDA contact centre and branch personnel.
Requirements to bid
What you need to qualify for this tender
- • SBD1 - Invitation to Bid (fully completed and signed)
- • SBD4 - Disclosure Form (fully completed and signed)
- • SARS tax compliance verification (via CSD or e-filing PIN)
- • B-BBEE Status Level Verification Certificate or Sworn Affidavit
- • Valid Genesys authorised partner certification (current and verifiable)
- • Joint Venture Agreement (if applicable)
- • Joint Venture B-BBEE Verification Certificate (if applicable)
- • Separate TCS/PIN/CSD for each party (if consortia/joint ventures/sub-contractors involved)
- • Original hardcopy and soft-copy (PDF on Flash Drive)
- • Proof of good standing with SARS
Tender description
THE APPOINTMENT OF A SERVICE PROVIDER TO SUPPLY SOFTWARE LICENCES, SUPPORT SERVICES, AND ENHANCE THE EXISTING GENESYS CLOUD-BASED CUSTOMER SERVICE SOLUTION FOR HEAD OFFICE CONTACT CENTRE PERSONNEL AND RECEPTIONISTS ACROSS BRANCHES AND DISTRICTS.
Tender documents (1)
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