Customer Care Training for 5 Officials – Ingquza Hill Local Municipality

The Ingquza Hill Local Municipality invites bids from accredited training providers to deliver in-house customer care training to 5 municipal officials over 5 days. The programme covers two SAQA qualifications: Monitor the range level of Customers (SAQA ID 242829, NQF Level 4, 5 credits) and Apply the basic Skills of Customer Services (SAQA ID 114974, NQF Level 2, 2 credits). Training objectives include identifying internal and external customers, explaining organizational service standards, measuring customer satisfaction, and recommending corrective actions. The training provider must supply accommodation, meals (dinner, bed and breakfast), and travel for the facilitator. Training is to be implemented within municipal jurisdiction and must be completed within the 5-day duration. The provider must issue a certificate of attendance after one month and certificate of competency after four months. Accreditation with a relevant ETQA or SETA is mandatory; the facilitator must be registered as an assessor. The provider must have minimum three years' experience in similar services, submit a detailed implementation methodology, provide at least four traceable references from clients served in the past three years, and upload learners to the National Learners Records Data Base within 5 days of appointment. A service level agreement must be signed before training commences. A close-out report must be submitted within one week of completion. Tender validity is 90 days from closing date.