Supply, Implementation, Maintenance And Support Of A Unified Channel Management (Contact Centre) Solution With Integrated Telephony For The City Of Cape Town E…
Reference: 021S/2026/27
Tender details
12 days left
Submission deadline: 16 Sep 2026, 12:00
About this tender
City of Cape Town seeks supply, implementation, maintenance and support of a unified contact centre solution with integrated telephony for emergency and non-emergency services over 60 months.
Requirements to bid
What you need to qualify for this tender
- • Schedule F.3: Declaration for Procurement above R10 million
- • Schedule F.4: Preference Points Claim Form
- • Schedule F.5: Declaration of Interest – State Employees
- • Schedule F.6: Conflict of Interest Declaration
- • Schedule F.7: Declaration of Tenderer's Past Supply Chain Management Practices
- • Schedule F.8: Authorisation for the Deduction of Outstanding Amounts
- • Schedule F.9: Certificate of Independent Tender Determination
- • Schedule F.10: Proposed Deviations And Qualifications By Tenderer
- • Schedule F.11: List of Other Documents Attached By Tenderer
- • Schedule F.12: Record of Addenda to Tender Documents
- • Schedule F.13: Information to Be Provided With the Tender
- • Occupational Health and Safety Agreement
- • Performance Security/Guarantee
- • Tender fee R200 (for hard copy)
Tender description
SUPPLY, IMPLEMENTATION, MAINTENANCE AND SUPPORT OF A UNIFIED CHANNEL MANAGEMENT (CONTACT CENTRE) SOLUTION WITH INTEGRATED TELEPHONY FOR THE CITY OF CAPE TOWN EMERGENCY AND NON-EMERGENCY CONTACT CENTRES
Tender documents (1)
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