Re-Advertisement: Appointment Of A Service Provider To Host The City Of Tshwane’S Fraud Hotline Facilities At Its Own Call Centre For A Period Of Six Months
Reference: Q01-01-2026-27
Tender details
7 days left
Submission deadline: 28 Jul 2026, 12:00
About this tender
City of Tshwane seeks a service provider to host and manage its Fraud Hotline call centre facilities (toll-free number, WhatsApp, web-based reporting) on a 24/7 basis in multiple languages for six months, with mandatory CSD registration and BBBEE certification.
Requirements to bid
What you need to qualify for this tender
- • Valid CSD registration and CSD Number
- • Tax Clearance Certificate or Tax Compliance PIN
- • Municipal rates and taxes account up to date (not in arrears >90 days) — original/copy of Municipal Account Statement not older than 3 months, or signed lease agreement
- • Confirmation that all owners/members/directors/major shareholders' municipal rates and taxes are up to date
- • Company Registration Certificate (CIPC)
- • Audited Financial Statements for most recent 3 years (or proof not required by law)
- • Duly signed and completed MBD forms (MBD 1, 4, 5, 8, 9)
- • Four (4) Call Centre Agents with CVs and certified copies of qualifications
- • Two (2) Project Managers with minimum 5 years experience in forensic/legal practice or financial crime investigation, NQF Level 7 minimum qualification, CVs and certified qualifications
- • Minimum 2 years call centre service management experience (within past 2 years) in private or public sector
- • Two or more contactable reference letters on company letterhead for similar completed work
- • 24/7 operational call centre in at least 4 official languages
- • Toll-free number hosting (080 874 9263)
- • WhatsApp and Telegram functionality
- • Web-based reporting functionality
- • Call translation to English and case management system uploads within 24 hours
- • Monthly summary and analysis reports within 7 days of month-end
- • Information retention for contract duration plus 6 months post-termination
Tender description
RE-ADVERTISEMENT: APPOINTMENT OF A SERVICE PROVIDER TO HOST THE CITY OF TSHWANE’S FRAUD HOTLINE FACILITIES AT ITS OWN CALL CENTRE FOR A PERIOD OF SIX MONTHS
Tender documents (1)
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