RFPIT Services & SoftwareOpen

Supply and Implementation of Cloud-Based Software Solution for the Smart Document Generation as Well as Support and Maintenance for a Period of Two (2) Years.

Reference: 44/2026

Legal Aid South Africa

Tender details

BuyerLegal Aid South Africa
TypeNational Gov.
Published7 Aug 2026
Closes8 Sep 2026, 13:00

About this tender

Legal Aid South Africa seeks a qualified service provider to supply, implement, and support a cloud-based smart document generation software solution for 470–2600 users over two years, with integration to existing K2/SharePoint systems.

Requirements to bid

What you need to qualify for this tender

CSD RegistrationNot stated
Tax ClearanceNot stated
Compulsory BriefingNo
Also required
  • Company profile with experience in similar document generation projects and completed project list
  • CV and qualifications of Project Manager
  • CV and qualifications/certifications of installation technical resources with valid certifications/licences
  • Detailed Project Implementation Plan with Work Breakdown Structure (WBS), Resource Allocation, Timelines, and Risk Assessment for six (6) months operational readiness
  • At least two (2) signed reference letters from previous/current clients dated within three (3) years of tender closure, detailing smart document generation work completed
  • Detailed Service Level Agreement (SLA) covering response times and cloud support
  • Proposed solution architecture and functionality documentation
  • At least one person in content development team with recognised legal qualification
  • Preliminary timeline/project plan for template development and conversion within six months
  • Detailed costing for simple and complex document automation
  • Security and integrity details covering data encryption (in transit and at rest), role-based access control, multi-factor authentication (MFA), and user access reporting
  • Confirmation that data centre is resident within South Africa (RSA)
  • Details on licensing model (per user or concurrent users) and all associated fees (hosting, maintenance, warranty, subscription)
  • Disaster recovery management plan
  • Online training capability for Legal Aid SA staff
  • Technical support team with API and SQL skills available 08h00–17h00

Tender description

Supply and Implementation of Cloud-Based Software Solution for the Smart Document Generation as Well as Support and Maintenance for a Period of Two (2) Years.

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